Creating a safe, respectful and welcoming environment for everyone
What customers can expect from our staff
• Staff will treat all customers with courtesy, respect and fairness.
• Staff will maintain a safe, clean environment and respond promptly.
• Staff will listen, communicate clearly and seek solutions.
What staff expect from customers
• Treat staff and others with respect.
• Follow safety rules and use equipment appropriately.
• Share spaces fairly and keep noise to considerate levels.
Inappropriate behaviour (not tolerated)
• Aggressive, threatening or abusive behaviour.
• Harassment, bullying or discrimination.
• Violence, intimidation or refusal to follow safety instructions.
• Damage to equipment or facilities.