General
• These Terms and Conditions apply to all Pembrokeshire Leisure Gift Vouchers purchased at any Pembrokeshire Leisure Centre.
• By purchasing, using, or accepting a Pembrokeshire Leisure Gift Voucher, you agree to be bound by these Terms and Conditions.
• Pembrokeshire Leisure reserves the right to update or amend these Terms and Conditions at any time. The latest version will always be available at www.pembrokeshireleisure.co.uk
Purchase and Redemption
• Gift vouchers can be purchased and may be used towards eligible services and activities at participating Pembrokeshire Leisure Centres.
• Eligible services may include, but are not limited to: memberships, passes, swimming lessons, personal training, pool inflatable sessions, parties, and court hire. Availability may vary by centre.
• Vouchers cannot be redeemed online at present and must be presented in person at reception when making a booking or purchase.
• Pembrokeshire Leisure reserves the right to verify the identity of the person redeeming the voucher and to refuse redemption if fraud is suspected.
Validity
• Gift vouchers are valid for 12 months from the date of purchase, unless otherwise stated.
• Once expired, vouchers cannot be extended, reissued, or refunded.
• It is the responsibility of the holder to use the voucher before the expiry date.
Refunds and Exchanges
• Gift vouchers are non-refundable and cannot be exchanged for cash or credit.
• Vouchers cannot be replaced if lost, stolen, or damaged beyond recognition.
• No change or cash alternative will be given if the full value of the voucher is not used in a single transaction.
Use and Limitations
• Vouchers may not be resold or used for commercial or promotional purposes without written consent from Pembrokeshire Leisure.
• Pembrokeshire Leisure reserves the right to decline any voucher that appears to be duplicated, altered, or tampered with.
• Certain activities or offers may be excluded from voucher use. Please check with your local leisure centre for details.
Cancellations and Changes
• If an activity or booking made using a voucher is cancelled by Pembrokeshire Leisure, a replacement booking or alternative date will be offered.
• If the customer cancels a booking, normal cancellation terms for that activity will apply. Any refunds will be reissued as a voucher credit where appropriate.
Contact
For any queries regarding gift vouchers, please contact your local Pembrokeshire Leisure Centre or email: [javascript protected email address]