Welcome to our Members Net Promoter Score (NPS®) survey dashboard, where we unveil the sentiments and loyalty of our valued members.
Dive into the feedback provided by our community, reflecting their likelihood to recommend our services to friends and family, and what they enjoy most about our service.
To find out more about NPS®, click here
Our NPS® across all of our Leisure Centres is 57. This means our members are highly likely to recommend our services to others.
This is measured on a range from -100 to 100.
(2023/24)
Our NPS® is +17 higher than averaged benchmark figures, which are generated from competitors, and similar services across the world.
This Word Map displays the most commonly used terms when our members positively review our services, reflecting what they enjoy most.
The most commonly used words include:
Staff, Cleanliness, Atmosphere, Facilities, Value for Money, Classes, Equipment, Environment.
Take a look at our list of Membership options by clicking below.