Member Satisfaction & Loyalty

Welcome to our Members Net Promoter Score (NPS®) survey dashboard, where we unveil the sentiments and loyalty of our valued members.

A Net Promoter Survey measures customer satisfaction and loyalty by asking how likely they are to recommend our leisure service to others on a scale of 0 to 10. Responses categorize customers into Promoters, Passives, and Detractors, helping us gauge overall satisfaction and identify areas for improvement.

To find out more about NPS®, click here

Dive into the feedback provided by our community, reflecting their likelihood to recommend our services to friends and family, and what they enjoy most about our service.

Our Net Promoter Score® (NPS)

Our NPS® across all of our Leisure Centres is 57. This means our members are highly likely to recommend our services to others.

This is measured on a range from -100 to 100.

Compared to Similar Services

Our NPS® is +17 higher than averaged benchmark figures, which are generated from competitors, and similar services across the world.

What's the buzz?

This Word Map displays the most commonly used terms when our members positively review our services, reflecting what they enjoy most.

The most commonly used words include:

Staff, Cleanliness, Atmosphere, Facilities, Value for Money, Classes, Equipment, Environment.

Data correct as of: 2023/2024

Want to join our community?

Take a look at our list of Membership options by clicking below.

Click here