Reopening Frequently Asked Questions

Please check the FAQ's below for our current procedures:


1. What times will you be open? 

Please check our Pembs Leisure App for timetables and our web page for our centre opening times. 

Bank Holiday opening hours will be 0800-1500. 

2. How will we communicate what is happening?

Via our website, Pembs Leisure APP and social media platforms. We may also send information to members by E-mail.

3. What extra cleaning measures are you taking?

The safety of our staff and customers is paramount; to ensure the highest standards of cleanliness we have increased our cleaning schedule throughout the centres to include more regular sanitisation of fitness suites and studios. All fitness suite equipment and studio equipment will be cleaned more regularly with users cleaning equipment before and after each use. Staff will make regular checks to ensure consistently that high standards are maintained. We reserve the right to cordon off areas during the day to allow additional cleaning to take place. 

4. Are there sanitising stations?

Yes, customers will be asked to use hand sanitiser before entering the building, we ask that users wash their hands regularly and use hand sanitiser which is available throughout the centre.

5. Can I check in at your facilities using the COVID-19 App?

Yes, each area of the centre has a unique QR code displayed to enable you to check in, please ensure you scan the code every time you attend an activity. You will also need to check in via the main reception to log your attendance for your activity. 

6. What should I do if a member of my household or I are exhibiting COVID-19 symptoms?

If you or a family member exhibit COVID-19 symptoms, please do not visit our centres and follow the relevant guidance. 

7. Will there be toilet and changing facilities?

Yes, however, the provision will vary at every facility due to building plans and layout. We will be endeavouring to provide changing and showering facilities at all centres, however, capacity will be restricted in order to manage social distancing. 

8. Will I be able to access drinking water?

Yes but please check site-specific provision however, we do encourage all of our customers to bring sufficient water for their sessions. 

9. Do I need to wear a face mask?

Yes, in Wales wearing face masks in  some indoor public spaces is mandatory, if you are exempt please ensure you speak with a member of staff prior to your visit. 

When you arrive at the leisure centre you will need to wear a face mask in all public areas, this will include:

•             Reception area

•             All corridors and spectating areas 

•             Toilet and all changing facilities

You will not be required to wear a face mask while you are participating in your chosen activity and a safe distance must be maintained at all times throughout your visit. 

Please follow the link to the Sport Wales Website for full information with regards to the wearing of face masks. 

10. How do I book?

All activities need to be pre-booked and paid for, this can be done up to 7 days in advance, you can book on our website, through our Pembs Leisure App or by phoning your local Centre. 

11. Will all class equipment be supplied? 

You will need to bring your own exercise mat, all other equipment will be available and we ask that you clean equipment before and after use with the sanitising products provided. You are welcome to bring along your own equipment such as kettlebells or hula-hoops if you would prefer. 

12. How will fitness suite sessions work?

A fitness suite session will need to be pre-booked and paid, you are encouraged to enter the building no earlier than 5 minutes before your session starts. The fitness suite is set up to allow for social distancing and cleaning wipes supplied for cleaning down equipment before and after each use. We ask that whilst you are in the fitness suite you maintain safe social distancing.

Please note that in sites offering two fitness suite areas please check on booking requirements as they may differ. 

13. What time is last entry for pre booked activities?

For group exercise classes please ensure you are in the allocated area for your class in time for the class to start at the allocated start time, no late entries will be permitted. 

There is no last entry for fitness suite and swimming pool sessions however, you must finish the session at the allocated finish time. 

14. How will group exercise classes work?

All group exercise classes will be pre-booked and paid and we encourage your attendance to be no more than 10 minutes prior to the class start time. 

Our group exercise classes will have reduced capacity and provision to allow for social distancing and thorough cleaning between sessions.

All equipment except exercise mats are available, we ask that you use the sanitiser provided to clean equipment before and after use. We ask that whilst you participate in the class you maintain safe social distancing.

If any class needs to be cancelled (in the event of severe weather conditions for outdoor group exercise classes for example) we will aim to cancel within 4 hours of the class start time. 

Participants are reminded that any cancellation that they make within 4 hours of their session may be liable to a late cancellation charge and can only be done by contacting the leisure centre. An additional charge may also be applied for anyone who doesn’t attend a pre-booked activity (who haven’t cancelled prior). Late cancellation and non-attendance charges are in place to ensure that all customers are given the greatest opportunity to attend a session.

15. How will the swimming pool operate?

You will need to attend swim ready (wearing your costume under your clothes). You will change on poolside and your clothes will remain on poolside in an allocated space. At the end of your session you will need to dry and change and depending on the site you use this will either be on poolside (swimming costumes to remain on) or in an allocated changing space. Shower facilities will be available with a restriction on numbers, please check site specific provision before attending. 

When swimming please select the appropriate lane and maintain a respectful distance from other swimmers and please follow any instructions given by staff. 

Equipment will not be available for use. 

There will be hand sanitiser available throughout the centre for your use. 

16. What is happening with children’s swimming lessons?

Swimming lessons have now returned. Click here

17. What will happen with the online classes? 

Our Digital Hub is included in some of our live memberships. Bolt on and stand-alone memberships can also be purchased.

18. I would normally have a Passport to Leisure membership how can I arrange this?

Before you can purchase a new Passport to Leisure membership, your account would need to have Passport Eligibility applied to it. To do this we would need to see proof of benefits, please e-mail to Once processed, a member of staff will contact you to confirm. When eligibility is applied, you will be able to purchase a Passport to Leisure membership or take advantage of discounted “Pay and Play” rates.

19. Will annual swim tickets still be available?

Yes, Annual swim tickets are still available for those eligible. 

20. When will the sauna and steam room open?

Please check site specific provision on sauna and steam room use. 

23. I am an unpaid carer; previously I had a free 6-month carer membership are these still available?

Yes, we are working with Social Care who have funded a limited amount of 6-month passes. To prove eligibility you would need to scan or send a photograph of your “Carers recognition card” to